Prior to taking the EAP course I had been doing EAP/EFAP work for about 6 months. Intuitively I knew my services could be improved. Through this course I learned how to conduct an assessment, a genogram, tips for case management and much more! I immediately implemented these changes in my work and the results were incredible. In fact when I submitted an Extension Request with one of my EA provider companies they commented that the request was clear, to the point and very well done. On a final note…Claire has been more than accommodating to me during this course. Part way through the course I was seriously ill for 2 months and she understood the delay in my progress and was kind enough to check in on me to see if I was doing okay. If you are doing EAP work and have not had any training in this area I highly recommend you invest the money and time. It is an excellent course!