Frequently Asked Questions


When does the course start?

It is an online recorded course. It can be accessed immediately after you have registered and your payment has been accepted. You can complete the course at your own pace. Most registrants finish the course in about 12 – 16 weeks. Some take longer and some finish sooner.

Does successfully completing this course: ‘The Fundamentals & More of

EAP / EFAP’ certify me as an EAP Counsellor? No, this course does not certify you as an EAP Counsellor. Successfully completing this course will give you a certificate stating that you have completed 20 hours of course training in ‘ The Fundamentals & More of EAP / EFAP ‘. This training will give you an excellent grounding in the field of EAP that will benefit you in the future with either EAP clients and/or non-EAP clients. If you are already working in EAP, this course will help you understand in more detail the essence and business of EAP. As well, it will help you communicate from a better knowledge base with clinical supervisors and other EAP management personnel. It will also help you work in a more effective and efficient way with EAP clients. If you are new to the field of EAP, this course will put you in... Read More »

What is the refund policy for this course?

Given that this is an on-line course and access to the entire course and material is given to you once payment has been received, there can be no refund. This course can be completed at your own pace. Should you need to take a break or start the course at a later date, every effort will be made to help you complete the course in your time frame.

What if I want to capitalize on the savings or current offer and begin a little later?

To guarantee the current offer, it is best to sign up NOW and send me a quick email ( saying that you would like to start on a certain date in the near future.

What if I fall behind either due to illness, holiday, or work/family demands?

Life is busy today and falling behind can happen for any number of reasons. To complete the course and receive your 20 CEUs or PDHs and certificate, the course must be completed with all assignments handed in. Should you need to take a break from the course, I will understand. Send me an email ( and let me know that you will take a break for a while. And, contact me when you are ready to resume the course. I want you to succeed, so ask me for help if you need it.